Shipping policy

SHIPPING POLICY

Order Processing & Dispatch

Orders are prepared and consolidated for international shipment on a weekly basis. As a result, there may be a short period between placing your order and the international dispatch of your parcel.

Please note that the delivery estimates shown at checkout are estimates and may vary depending on the destination, customs processing, courier operations, public holidays and other circumstances outside our control.

United Kingdom Orders

Orders for the United Kingdom are consolidated and shipped to our UK fulfilment centre, from where individual customer parcels are dispatched using a local courier service.

The shipping option selected at checkout determines the delivery service used once your order is ready for local dispatch:

Standard Shipping: Your parcel is sent using our standard local delivery service. Please allow approximately 10 working days for delivery.

Express Shipping: Your parcel is sent using an express courier service, normally UPS Express or an equivalent service, once it reaches our UK fulfilment centre. Local express delivery normally takes approximately 1–2 working days after dispatch from the fulfilment centre.

Please note that selecting Express Shipping does not mean that your order is individually express-shipped internationally. Orders are consolidated for our regular international shipment before being handed to the selected local delivery service.

United States Orders – Duties & Taxes Included

For orders shipped to the United States, applicable import duties and taxes are included in the shipping charges paid at checkout. Customers should therefore not normally be required to pay additional import duties or import taxes upon delivery.

Additional charges resulting from incorrect or incomplete information supplied by the customer, or exceptional circumstances outside our control, may remain the responsibility of the customer.

Canada & Other International Orders

For destinations outside the United States, import duties, customs charges, local taxes or other fees may be imposed by the destination country.

Unless specifically stated at checkout that duties and taxes are included, any such charges are the responsibility of the customer and are not included in our product prices or shipping charges.

Customs procedures can occasionally cause delays that are outside our control.

International Shipping

We ship to a range of international destinations. Available shipping methods and charges are calculated according to the destination and shipment weight and will be displayed at checkout.

Not all destinations have an Express Shipping option. Where Express Shipping is unavailable, the available standard international shipping service will be displayed at checkout.

Delivery Estimates

All delivery times provided on our website or at checkout are estimates rather than guaranteed delivery dates. Delivery may occasionally take longer because of customs clearance, courier delays, weather, public holidays, peak periods or other circumstances beyond our reasonable control.

Tracking

Where tracking is available, customers will receive tracking information once their parcel has been dispatched with the relevant courier. Tracking information may take some time to become active after the shipping label has been created.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

We cannot be responsible for delays, failed deliveries, additional courier charges or returned parcels resulting from an incorrect or incomplete address supplied by the customer.

If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the dispatch process.

Lost, Delayed or Damaged Parcels

If your parcel appears to be significantly delayed, lost or arrives damaged, please contact us with your order number so that we can investigate the matter with the relevant courier.

Please report visible damage as soon as reasonably possible after delivery and retain the parcel, packaging and any relevant photographs while the matter is being investigated.

Contact

If you have any questions regarding shipping or delivery, please contact us using the contact details provided on our website.