FAQs
Q1. When will my package be delivered?
Answer : Most orders are processed within one or two weeks. Once your order is shipped out, average delivery time for DHL INTERNATIONAL takes up to 3-5 working days.
Q2. Am I able to track my package online?
Answer:
You will receive an email with the Online Tracking Number just after the order is shipped. If your delivery is overdue based on the schedule above, please contact customer service at senorita_as@hotmail.com
Q3. Can I change, add, or cancel an order that has been submitted?
Answer:
For any kind of change, addition or cancellation, please contact customer service at senorita_as@hotmail.com
Q4. I gave the incorrect address. What can I do?
Answer:
Please let us know the correct address as soon as possible. Kindly send the new address with reference code to your order at senorita_as@hotmail.com
Q5. I am not able to use my debit/credit card to make a purchase. What can I do?
Answer:
More often than not, this error occurs from incorrectly entered billing information. Please make sure the information your provide matches with that on file with your credit card's financial institution. Please contact customer service at senorita_as@hotmail.com for further information.
Q6. How do I find a product?
Answer:
In the upper left-hand corner of the store, do a search for "(Item Name)". Please be sure to click on the "Go" button--do not use the Enter/Return key. This should take you to the item you are looking for.
Q7. How do I contact you?
Answer:
Please feel free to contact our customer service at senorita_as@hotmail.com
Q8. How do I return or exchange an item?
Answer:
You may return items for refund or exchange within 30 days of the purchase date. Please contact our customer support senorita_as@hotmail.com for further instructions.
Q10. Where do you deliver?
Answer:
We offer worldwide shipping.
incorrect item, or am missing an item. What is my next step?
Answer:
Please contact customer service at senorita_as@hotmail.com for further information.
Q13. How do I know that you are a secure site?
Answer:
Shopping with us is safe and easy. We take your security seriously.
- We do not save or store your credit card number.
For your protection, we do not keep your credit card information on file. Your billing information is securely transmitted to our payment processor one time only. Our payment processor adheres to the highest standards to protect your information. Our security measures and internal processes are designed to ensure that your billing information is kept secure while we process your order. Your privacy is always protected. - We use encrypted URLs on our storefronts. Encrypted , which begin with an "https" instead of the plain-text protocol of "http".
- Our site security keys use the highest industry standard for encryption.
- We abide by a set of rigorous standards about how personal information can be used, and have earned the seal of approval from McAffee Certified Privacy. McAffee's seal appears at the bottom of the page, where shoppers can click to go to the McAffee site and verify that our company's validation is up-to-date.